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What the Customer Wanted:
One of the world’s largest software developers, this company specializes in enterprise software for everything from accounting to CRM to e-Commerce to warehouse management. But this company’s global customers were increasingly asking for an alternative to the traditional method of training on these applications in a physical classroom at their headquarters.
The company turned to Trifus for help implementing an online course catalog with e-Commerce capability, and a virtual classroom tool to provide specialized training services to their customers, 24 hours a day, anywhere in the world.
What Trifus Did:
Using its Customer University Program, Trifus worked with the customer to implement a hosted solution that includes an online course catalog and enables purchase and delivery of training sessions. A virtual classroom tool powers the live online classes sold through the Customer University. Finally, 24x7 technical support ensures that the solution is available around the clock to meet the needs of a global audience.
The Results Achieved:
Today the customer has a fully deployed Learning Portal capable of delivering required training to their customers 24 x 7 x 365. This site enabled the customer to better train its customers, reduce internal training costs, and provide a world class training solution while surpassing revenue projections by 150%.
Working together, Trifus helped the customer achieve the following results:
- More effective training in a collaborative, virtual environment
- Timely, reliable delivery of training to a global audience
- Revenue attainment that exceeded expectations
For more information on this project, please email info@trifus.com
or call 888 9ELEARN (935 3276).
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