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A California-based, industry-leading supplier of process control and yield management solutions for the semiconductor and related microelectronics industries, this company knew it was time to grow beyond their outdated Learning Management System (LMS).
Remote access was difficult, limiting the availability of e-Learning within the organization, and the system’s capacity was increasingly strained. The customer had also been unable to find competent, reliable support to maintain all aspects of the system on a daily basis.
They needed a partner who could update the entire system to provide access via the Internet, and one that understood the whole e-Learning picture and had the ability to provide comprehensive support around the clock. They chose Trifus.
What Trifus Did:
After analyzing the current implementation, Trifus determined that one of its products, the Trifus Web Manager (TWM), could effectively complement the customer's existing LMS. TWM provided immediate, cost-effective relief for the organization's biggest problem, its inability to provide wide scale remote access to the LMS. TWM was implemented and rolled out within a period of two weeks, giving the company true Web-based access to its LMS for the first time.
The ease of use TWM provides for both managers and end users immediately impacted training managers and reduced time spent on administrative tasks and end user support.
Trifus provided implementation support and initial training on TWM, ensuring that the transition went smoothly and that maximum benefit could be quickly gained from the new application. Trifus continues to provide a single source of support for the customer's entire e-Learning implementation.
The Results Achieved:
The Trifus solution allowed the company to retire its legacy platform for remote access to the LMS. The ability to access TWM via the Internet not only provides greater benefit and flexibility to employees seeking training, it also reduces the administrative burden on the Training Department. Increased access to training affords the company a more agile, quickly deployed workforce, and the time spent by managers administering the previous LMS can now be devoted to improving the quality of available training.
The company was able to implement the application within a compact timeframe due to the extensive experience Trifus had gained in rolling out similar solutions. Throughout the process, Trifus support enabled the organization to perform the update to the system with minimal downtime and user disruption. More importantly, once the upgrade was complete, users were able to access and operate the new system with ease due to the straightforward, user-friendly design of TWM.
An accelerated time frame for implementation, the user-friendliness of the Trifus application, and a practical solution that allowed the company to build upon its existing e-Learning platform all combined to vastly increase the organization's ability to achieve continued ROI from their e-Learning investment.
For more information on this project, please email info@trifus.com
or call 888 9ELEARN (935 3276).
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